I am a customer support and logistics professional with over 7 years of experience turning complex customer problems into smooth, reliable solutions.
Holding a Bachelor’s degree in Business Management, I have spent my career navigating fast-paced BPO environments, optimizing parcel delivery tracking, and managing Tier-2 logistics escalations
My expertise lies at the intersection of critical thinking, account troubleshooting, and cross-functional communications. From coordinating directly with corporate clients and fleet teams to handling multi-channel support (Phone, Chat, Email), my goal is always to deliver an efficient, high-quality customer experience
