I’m a Customer Support Representative and Virtual Assistant with 8+ years of experience in eCommerce, specializing in order management, procurement, and customer support.
I help businesses stay organized, keep customers satisfied, and ensure smooth daily operations—from processing orders to coordinating with suppliers and resolving customer issues efficiently.
I have hands-on experience managing high volumes of inquiries, handling backorders, and maintaining accurate order fulfillment across multiple platforms.
What I Can Help You With:
• Customer Support (Email, Chat & Phone)
• Order Processing & Order Management
• eCommerce Support (Shopify, Amazon, eBay, BigCommerce, Walmart)
• Inventory Tracking & Backorder Management
• Supplier Coordination & Dropshipping
• Data Entry & Product Research
• Shipping Claims (UPS & USPS, FedEx)
Tools I Use Daily:
• Shopify
• Amazon
• eBay
• BigCommerce
• Walmart Marketplace
• WooCommerce
• Magento
• Etsy
• ShipStation
• Finale Inventory
• ClickShip
• Freightcom
• Zendesk
• Gorgias
• Freshdesk
• HubSpot
• LiveChat
•Slack
• Trello
• Asana
• Notion
• Google Workspace
• Microsoft Office
• Canva
• Commslayer
Why Work With Me:
• Detail-oriented and reliable
• Strong communication skills
• Fast learner and easy to work with
• Able to manage multiple tasks with accuracy
• Committed to helping your business grow
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