Your customers shouldn't have to chase updates or repeat themselves. I make sure they don't.
I supported U.S. telecommunications customers in a high-volume environment, handling billing questions, account updates, service requests, and follow-ups across phone and email. I consistently managed 50+ customer inquiries per day while maintaining a 95% customer satisfaction rating through accurate documentation, timely communication, and ownership of every customer issue.
I can help with:<8efe80624d780eba0c6493ec45140364>Email & Customer Support
Billing & Account Management
Customer Inquiry & Complaint Resolution
CRM & Ticket Management (Salesforce)
Customer Follow-ups & Documentation
Tools: Salesforce • Google Workspace • Microsoft Office • Freshdesk
Full-time available (8 hrs/day), Philippines-based, comfortable with U.S. business hours.
If you need someone who can keep customers informed, maintain accurate records, and make sure nothing falls through the cracks. I'm open to full-time customer support or billing support roles. Message me anytime.
