Results-driven customer service and operations professional with years of experience in the BPO industry specializing in customer support, team leadership, operations coordination, escalation management, and administrative support. Experienced in handling international accounts across the US and Canada in fast-paced environments. Strong background in communication, organization, reporting, workflow management, and customer relationship handling. Highly adaptable, detail-oriented, and skilled in managing multiple responsibilities while maintaining high standards of service, efficiency, and professionalism.
