Registered Nurse, with 1 year clinical experience as staff nurse in Tertiary Hospital. I then transition working in BPO industry. I have 5 years experience in US Healthcare Insurance, assigned to Inbound and Outbound calls coordinating with providers for verification of eligibility, reviewing of medical records and providing prior authorization. I am familiar with EHR/EMR such as eClinicalWorks, Tebra, Headway and CRM such as Avaya, Cisco Webex, MS Teams, Google meet.