I have experience in e-commerce (shopify) in customer service support, responding to customer inquiries via email, chat, and sometimes phone. Handling complaints, refund and discount requests. Product listing. Processing orders and tracking shipments. Escalating complex issues to the appropriate team.
I specialize in content moderation with over 6 years of experience ensuring quality and safety in online environments. I honed my skills in evaluating, reviewing, and managing content to meet community guidelines while maintaining user trust. I excel at identifying and addressing potential risks, improving user experience, and streamlining processes for better efficiency.
I have 4 years experience in inventory management in warehouse stocks, facilitating the In and Out of products while maintaining the equal quantity of physical and digital (SAP) inventory monitoring.
