I help businesses and remote teams resolve technical issues, manage support tickets, and maintain smooth day-to-day IT operations. With over 2+ years of experience in technical support and customer service, I have supported 300+ global users and resolved 500+ technical support tickets in enterprise environments.
My experience includes Helpdesk Support, Technical Troubleshooting, ServiceNow Ticket Management, Microsoft 365 User Support, Identity and Access Management, Active Directory and Microsoft Entra ID administration, remote support, and customer support via email, chat, and phone.
Tools I use include ServiceNow, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Okta, BeyondTrust, Citrix, Nexthink, Microsoft Teams, Outlook, Slack, Zoom, Google Workspace, Notion, ChatGPT, Microsoft 365 Copilot, Zapier, and Grammarly.
I am available for both full-time and part-time opportunities and can work across US time zones, including EST and PST schedules.
Employers value me for being dependable, responsive, and process-oriented. I take ownership of support requests, communicate clearly with users and tea-----------mbers, and follow established procedures to ensure issues are resolved efficiently.
I am seeking a long-term opportunity where I can contribute as a reliable member of your team while helping maintain smooth day-to-day IT operations. If your team needs dependable technical support, helpdesk coverage, Microsoft 365 administration, or ServiceNow ticket management, feel free to send me a message.
