**Funnel Builder** * Built and maintained sales funnels, landing pages, and lead generation systems for various clients and businesses. * Created opt-in pages, sales pages, checkout pages, upsell/downsell pages, and thank-you pages. * Integrated forms, payment gateways, domains, and third-party applications. * Implemented email marketing automations and workflow sequences. * Tested and optimized funnels to improve conversion rates and user experience. * Troubleshot technical issues related to funnel functionality, tracking, and integrations. * Collaborated with designers, copywriters, and marketing teams to ensure successful campaign execution. * Ensured mobile responsiveness and cross-device compatibility for all funnel pages. * Managed funnel updates, maintenance, and performance monitoring. * Assisted in implementing tracking tools such as Facebook Pixel, Google Analytics, and other marketing tools. **Customer Support Representative** * Provided customer support through phone, email, and chat channels. * Assisted customers with inquiries, account concerns, billing issues, and product-related questions. * Resolved customer complaints professionally while maintaining high customer satisfaction. * Documented customer interactions accurately using CRM and ticketing systems. * Escalated complex issues to appropriate departments when necessary. * Maintained service-level agreements (SLAs) and performance metrics. * Processed customer requests, refunds, account updates, and service modifications. * Educated customers on products, services, and company policies. * Collaborated with internal teams to ensure timely issue resolution. * Delivered exceptional customer experiences through effective communication and problem-solving skills.