Customer Service & Operations Leader with 15+ years in financial services,
insurance, telecom, and global tech. Expert in dispute resolution, fraud
prevention, and multi-channel support (voice, chat, email). Consistently
recognized as Top Agent and SME at JPMorgan Chase, UOB, and Income
Insurance (Singapore). Holds a BS in Electronics & Communications Engineering plus insurance certifications, blending technical skill with strong interpersonal
expertise to drive satisfaction and efficiency
