Virtual Administrative Professional with proven experience in multi-channel customer support, including phone, email, and chat. Proficient in Microsoft Excel and experienced in using CRM platforms such as SAP, Salesforce, and Breeze to manage data, streamline operations, and enhance customer satisfaction. Detail-oriented with a strong focus on operational processes, ensuring accuracy and efficiency in administrative tasks. A proactive team player with a willingness to learn new skills, take initiative, and contribute to continuous improvement in fast-paced work environments.
