Dedicated and highly dependable Healthcare Specialist with 5 years of continuous experience at Optum managing high-volume mail-order pharmacy operations, insurance verification, and complex patient care workflows. Expert at resolving critical escalations under tight deadlines, managing delivery logistics for life-sustaining medications, and navigating complex healthcare tracking databases. Fully versed in strict US healthcare standards, maintaining exceptional Quality Assurance (QA) and Customer Satisfaction (CSAT) benchmarks, and enforcing 100% HIPAA compliance. Proactive, resourceful, and committed to providing seamless operational support to US-based medical practices and healthcare providers.
