Need help managing customer emails, Shopify orders, refunds, and customer concerns without letting support requests pile up?
I help e-commerce businesses provide reliable customer support by handling customer inquiries, order management, refunds, cancellations, account-related concerns, and day-to-day support operations. My goal is to help businesses maintain a positive customer experience while keeping support processes organized and efficient.
Over the past 2 years, I have supported multiple international e-commerce businesses, helping customers receive timely and professional assistance. During high-volume periods, I regularly manage 50+ customer emails per day while maintaining response times of 1 to 2 hours.
Skills & Expertise:
• Shopify Customer Support
• Customer Email Support
• Inbox Management
• Order Tracking & Order Processing
• Refund & Cancellation Processing
• Customer Complaint Resolution
• Customer Retention & Follow-Up Communication
• Administrative Support
• Team Coordination
Tools:
• Shopify
• Gmail
• Google Workspace
• Microsoft 365
• Slack
• Google Meet
• Loom
• ChatGPT
• Claude
• Gemini
• Zapier
• Google Apps Script
I am available for overnight shifts (11:00 PM – 7:00 AM Philippine Time) and am interested in long-term opportunities where I can contribute to customer satisfaction, operational efficiency, and business growth.
If you're looking for a dependable Customer Support Virtual Assistant who can help maintain excellent customer experiences and support your growing e-commerce business, feel free to contact me at ----------- would be happy to discuss how I can support your team.
