I am a Customer Support Professional with nearly 3 years of experience in the BPO industry handling both voice and non-voice (chat) support for a telecommunications account. I have assisted customers with billing concerns, account issues, technical inquiries, and general service requests while maintaining quality service and efficiency in a fast-paced environment.
I am skilled in multitasking, communication, and problem-solving, and I have experience managing multiple customer conversations simultaneously while ensuring accuracy and professionalism. I have also received performance recognitions, including Top 3 CSR (Site Level) in March 2024 and Top 2 CSR (Site Level) in October 2024.
I am now transitioning into Virtual Assistant work and am eager to apply my customer service background in remote support roles such as chat support, email management, data entry, and administrative assistance. I am highly adaptable, a fast learner, and committed to delivering reliable and quality work.
I am equipped with a reliable laptop, stable internet connection, and a dedicated workspace for remote work.
