Detail-oriented and results-driven Customer Care Specialist with a proven track record in Revenue Cycle Management (RCM) and healthcare customer service. Expert in optimizing medical administrative workflows, including chasing prior authorizations for Continuous Glucose Monitoring (CGM) and Blood Glucose Monitoring (BGM) supplies. Experienced in managing recertifications for wound care supplies and conducting proactive outreach to providers and patients to ensure strict compliance, accurate billing, and continuity of care. Combines healthcare process knowledge with strong background in high-volume customer service to drive timely reimbursements and improve patient outcomes.
