I am an experienced Operations and Customer Support professional with more than 10 years of experience in customer service, technical support, team leadership, business operations, and remote support.
For the past several years, I worked as a Team Manager at Concentrix, where I managed a team of approximately 15 employees. My responsibilities included coaching and performance management, recruitment and interviewing, onboarding, attendance management, customer escalation handling, reporting, and day-to-day operations support.
I also have experience working remotely for a US-based property management company, providing email and chat support, reservation management, booking coordination, documentation, and administrative support.
In addition to my corporate experience, I have managed my own transportation and food service businesses, which strengthened my skills in operations management, scheduling, customer relations, problem-solving, and business administration.
I am known for being dependable, organized, adaptable, and results-oriented. I work well independently, learn new systems quickly, and take ownership of my responsibilities. I am seeking long-term opportunities where I can contribute through operations support, team leadership, customer support management, administrative support, and business operations.
Core Skills:
• Operations Management
• Team Leadership
• Customer Support
• Administrative Support
• Email & Chat Support
• Recruitment & Interviewing
• Performance Management
• Documentation & Reporting
• Scheduling & Coordination
• Process Improvement
• Google Workspace
• Microsoft Office
• Remote Team Support
