Customer Service and Virtual Assistant professional with 15+ years of combined experience (approximately 14 years 2 months in BPO/agency roles and 10 months in direct-client Virtual Assistant roles) supporting clients in healthcare, insurance, telecommunications, e-commerce, and property management, primarily on night shift schedules supporting U.S.-based clients. Proven track record in case management, grievance research, leasing support, claims investigation, and administrative operations. Skilled in managing high-volume workloads, account-specific CRM systems, Microsoft Office Suite, and Google Workspace.
I am detail-oriented, dependable, and comfortable managing a high volume of tasks accurately in remote work settings. I adapt quickly to new tools, CRMs, and account-specific processes, and I am currently seeking a long-term Virtual Assistant or Administrative Support role where I can apply this experience.
I am open to Customer Service, Virtual Assistance, Administrative Support, Case Documentation, Data Entry, and Appointment Scheduling roles, and I am available on a flexible schedule.
