Need someone who can keep your customers happy while giving you a peace of mind? I specialize in providing exceptional support that strengthens customer relationship and protects your brand reputation.
With over 2 years and 6 months of experience supporting customers for a U.S based telecommunications company, I understand that excellent customer service is more than answering questions-- it's about building trust and creating positive customer experiences.
WHAT I BRING TO THE TABLE AS YOUR CUSTOMER SUPPORT:
• 2.5 years of live chat customer support experience
• Excellent written English communication
• Strong problem-solving and multitasking abilities
• Experience with billing and account-related concerns
• CRM and ticketing system familiarity
• Detail-oriented and highly organized work style
• A customer-focused approach that helps improve satisfaction and retention.
TOOLS I USE:
- CRM Systems
- Ticketing Systems
- Google Workspace
- Microsoft Office
- Microsoft Excel
- Google Sheets
- Outlook
- Gmail
- Slack
- Zoom
- Notion
FUN FACT: I was awarded and received a certificate as a Top Loyalty Agent of Messaging for achieving an overall performance attainment of 103.97%.
Let connect!!
Send me a message and let me take those tasks off your plate so you can focus growing your business.
