Provided end-to-end customer support for mobile service inquiries, billing disputes, and technical troubleshooting via
phone, chat, and email.
• Resolved complex account issues and escalations while maintaining high first-call resolution (FCR) rates.
• Assisted customers with mobile device configuration, plan upgrades, and service activation.
• Consistently met or exceeded KPIs including CSAT, AHT, and quality assurance scores.
