I bring over 10 years of extensive experience in the BPO industry, beginning as a Customer Service Representative for a US account that focuses in billing, tech support, sales and retention. Afterwhich, advancing to supervisory roles, with my most recent position as Training & Quality Manager. Throughout my career, I have worked with clients from diverse countries, managed multiple lines of business and queues, and honed strong communication and leadership skills. In addition, I have 2 years of experience as a General Virtual Assistant/ Executive Assistant for a Canadian client, where I successfully handled project monitoring via Avaza, coordinated with talents on Fiverr, managed LinkedIn and email accounts, schedule meetings via Calendly and performed a wide range of administrative tasks. My background demonstrates adaptability, cross-functional expertise, and a proven ability to deliver results in both corporate and remote work environments.
