I am a dedicated healthcare professional with experience in Healthcare BPO, customer service, patient care coordination, and pharmacy-related operations. I have handled outbound and inbound communications with patients, healthcare providers, and insurance companies to support treatment plans, medication access, and overall patient care.
My background includes conducting patient and provider follow-ups, processing healthcare-related cases, reviewing clinical documentation, maintaining accurate records, and utilizing CRM platforms such as Salesforce. I am skilled in managing high-volume workloads while maintaining accuracy, professionalism, and compliance with healthcare regulations and privacy standards.
I possess strong communication, problem-solving, and organizational skills, allowing me to effectively coordinate with multiple stakeholders.
