Experienced customer service professional with 8+ years of expertise in customer support, client
relations, financial account servicing, payment processing, dispute resolution, content moderation,
administrative support, and CRM management. Skilled in Salesforce, Citrix, Avaya, Microsoft Office,
Google Workspace, and customer engagement platforms. Proven ability to handle high-volume
interactions, improve customer retention, support sales initiatives through upselling and cross-selling,
and maintain accurate documentation while consistently meeting performance metrics and service
standards.
