I’m a Customer Experience and eCommerce Support specialist with 18+ years of experience across SaaS and online retail. I help businesses manage customer support efficiently through email and chat, handling order issues, shipping delays, returns, refunds, and general customer enquiries.
I’ve supported Shopify-based stores as well as SaaS companies like Yousician, Sencha, and Arborgold, using tools such as Gorgias, Zendesk, Shopify, Google Sheets, and Excel. I’m used to working in fast-paced environments where accuracy, speed, and customer satisfaction matter.
I’m reliable, detail-oriented, and able to work independently while following SOPs. My focus is always on clear communication, fast resolution, and delivering a great customer experience that builds trust and repeat business.
