PROFESSIONAL SUMMARY
Results-driven Team Leader and Operations Professional with proven experience supervising large teams, supporting frontline operations, and delivering high-quality customer and technical service. Currently managing daily operations and overseeing more than 100 crew members in a high-volume restaurant environment. Recognized as a Top Agent and CSAT Top Scorer with strong background in technical support, fraud analysis, and customer experience. Known for floor support leadership, problem-solving, and maintaining high performance standards. Seeking a Team Lead or Operations Manager role to drive team performance, efficiency, and service excellence
