I am a tech-driven E-commerce and Virtual Assistant with over 10 years of combined experience in Amazon FBA/Shopify operations, technical support, and data management. I specialize in bridging the gap between technical efficiency and e-commerce profitability to help online brands scale.
PROVEN E-COMMERCE RESULTS:
Helped scale an Amazon store's net profit margin from 14% to 54.80%. Boosted conversion rates up to 19.50% through data-driven product R&D and listing optimization.
Amazon & E-commerce Expertise:
Product R&D: Product research and development, evaluated business opportunities, and sourced high-potential products. Advanced Analytics: Keepa, Helium 10 (Cerebro, Magnet, Frankenstein, Scribbles, Xray), and reverse-ASIN competitor analysis.
Listing & SEO: Review mining, keyword research, Amazon SEO listing optimization, and FBA shipping workflows.
Store Operations: Shopify Virtual Assistance, variant management, and e-commerce administrative support.
Technical Support & Operations:
IT Infrastructure: 7 years of experience providing Tier 1 and Tier 2 technical support, platform troubleshooting, ticket escalation, and root cause analysis.Support Channels: Email, chat, and remote desktop support for global customers.Tech Stack: Windows Server, Active Directory, Remote Desktop Platforms, and Ticketing Systems.
Lead Generation & Data Management:
Prospect Research: LinkedIn research, decision-maker identification, and contact information verification.CRM & Databases: HubSpot CRM administration, data entry, database maintenance, and high-volume inbox management.Lead Gen Tools: -----------, -----------, Google Sheets (Advanced Formulas), and Microsoft Excel.
FULL TECH STACK & TOOLS:
E-commerce: Helium 10 Suite, Keepa, Amazon Seller Central, Shopify Backend Lead Gen & CRMs: -----------, -----------, HubSpot CRM, LinkedIn Productivity & Data: Google Sheets, Microsoft Excel, Asana, AI Tools (ChatGPT, Claude, Gemini) I enjoy helping businesses stay organized, uncover growth opportunities through research, improve customer experiences, and streamline operations through technology and efficient workflows.
