Results-driven BPO professional with 6 years of extensive experience in customer service, sales, technical support, financial services, and travel accounts. Proven leadership background with 2 years of frontline customer support experience and 4 years as a Team Leader, successfully leading high-performing teams, driving operational excellence, and consistently exceeding business objectives.
A seasoned Team Manager and people leader, recognized for building engaged teams, improving performance metrics, and implementing effective coaching and development strategies. Demonstrated expertise in performance management, client relationship management, KPI achievement, process improvement, and stakeholder collaboration**.
Successfully launched and managed a pioneering financial account, playing a key role in establishing operational processes, driving team readiness, and ensuring a successful program implementation from the ground up.
Known for being a results-oriented leader with strong analytical, communication, and problem-solving skills, capable of thriving in fast-paced environments and delivering exceptional customer experiences while achieving organizational goals.
Core Competencies:
* Team Leadership & People Management
* Operations & Performance Management
* Customer Service Excellence
* Sales & Revenue Growth
* Technical Support Management
* Financial Services Operations
* Travel Account Management
* Coaching & Employee Development
* Process Improvement & Root Cause Analysis
* Client & Stakeholder Management
* KPI Achievement & Strategic Execution
* Account Launch & Transition Management
Career Objective:
To leverage my diverse BPO experience, leadership expertise, and passion for operational excellence to contribute to an organization that values innovation, high performance, and exceptional customer experience while continuously growing into senior leadership opportunities.
