Hi, I'm Jenieca! 👋
Behind every smooth-running practice is someone quietly making sure nothing falls through the cracks the insurance gets verified, the authorization gets approved in time, the schedule holds together even on the busiest days. That someone is me.
For the past 5+ years, I've supported healthcare providers and busy back-offices with exactly that kind of care: insurance verification, prior authorizations, patient scheduling, and EMR/EHR documentation. I've handled 100+ daily patient and client inquiries, always with accuracy, warmth, and a genuine sense of responsibility for getting it right.
I don't just check boxes I care about the person on the other end of every call, every claim, every scheduled appointment. That's what earned me an Employee of the Month award, a Service Excellence Award, and a Performance Recognition — not just doing the work, but doing it with heart.
If you're a provider or clinic owner who's stretched thin by admin work, I'd love to be the reliable, detail-loving support that gives you back your time — so you can focus on the people who need you most: your patients. 💙
🩺 How I Can Support Your Practice
✅ Virtual Front Desk / Medical Receptionist Support
✅ Patient Scheduling & Calendar Management
✅ Insurance Verification (Payer Portals & Insurance Cards)
✅Verify insurance eligibility and process prior authorizations
✅ Maintain accurate patient records and EHR documentation (eClinicalWorks, Athena, Charm)
✅ Medical Billing Support & Statement Review
✅ Patient Intake & Warm, Professional Communication
✅ HIPAA-Compliant Handling of Every Detail
✅ General Admin Support (Email, Documentation, Multitasking)
✅Coordinate referrals to external providers to ensure continuity of care
✅ Answer and manage phone calls, messages, and correspondence promptly
Why Hire Me:
• Experienced with U.S. insurance systems and HIPAA-compliant workflows
• Excellent patient-centered communication (phone, email, portal)
• Highly organized, detail-oriented, and independent
• Comfortable in fast-paced, dynamic remote environments
• Home Office Setup: reliable internet connection, quiet workspace, backup power, high-performance laptop with sufficient specs for multitasking
🏆 A Few Things I'm Proud Of
🌟 5+ Years of Healthcare Admin & Customer Support Experience
🌟 100% Accuracy Record in Insurance Verification
🌟 Consistently Handled 80+ Daily Inquiries with Care
🌟 Employee of the Month — Foundever (2023)
🌟 Service Excellence Award — Alorica (2022)
🌟 Performance Recognition — Optum Global Solutions (2025)
🌟 Certified: Executive Virtual Assistant, QuickBooks Online Premium & Payroll, Social Media Management, Email Marketing & Copywriting
💌 A Little Note
I know how much trust it takes to hand off patient-facing or insurance-related work to someone new. I don't take that lightly. Whether it's a single prior authorization or your entire scheduling system, I show up with the same level of care, accuracy, and honesty every time.
If that sounds like the kind of support your practice needs — I'd love to connect. 😊
