Customer Experience and Operations professional with over 5 years of experience in customer support, quality assurance, and performance evaluation. Skilled in delivering exceptional customer experiences, analyzing support trends, and driving continuous process improvements. Experienced as a Quality Evaluator and Reporting Analyst, with strong proficiency in Excel for data analysis, reporting, and performance tracking. Adept at working with customer service platforms and operational tools including Zendesk, Gorgias, ClickUp, and Amazon Seller Central. Recognized for strong problem-solving abilities, attention to detail, adaptability, and a data-driven approach to improving team performance and customer satisfaction. Passionate about optimizing processes, supporting business growth, and contributing to high-performing customer experience and operations teams.
