Customer-focused professional with over 13 years of experience supporting international clients across customer service, financial operations, technical support, and translation services. Fluent in both German and English, with a proven track record of building strong client relationships, resolving complex issues, and ensuring smooth business operations in fast-paced environments.
My background includes accounts receivable management, payment processing, customer support, technical troubleshooting, and legal translation, giving me a well-rounded understanding of both operational and client-facing roles. I am known for my attention to detail, strong communication skills, and ability to adapt quickly to new challenges while maintaining high standards of accuracy and professionalism.
Throughout my career, I have worked with global organizations including Amazon, Accenture, Telstra, and Allsectech, where I consistently delivered quality results, supported process improvements, and contributed to positive customer experiences. I take pride in being a reliable team player who can bridge language, cultural, and operational gaps to help businesses achieve their goals.
