Workforce Management (WFM) • Process Improvement and Automations • Data Analytics • Visual Reports and Dashboards • Structured Query Language (SQL) • Google Cloud Platform (GCP) • Artificial Intelligence (AI)

• 18 years of professional experience, with a decade focused in workforce management, data analytics, reporting, dashboard development and maintenance, and process improvement through automations.
• A good mix of IT background in line with project management, training, web and software development, data science, and resource management.
• High-level of proficiency in Google and Microsoft productivity tools; Sheets, App Script, Docs, Slides, PLX, Looker Studio, AppSheet, Excel, Visual Basic for Applications (VBA/ Macros), Word, PowerPoint, Access, and Visio, as well as Lucidchart.
• Strong command in many programming languages such as JavaScript, Visual Basic, PHP, C++, HTML, CSS, and Structured Query Language (SQL).
• Professional experience with proprietary tools like NFocus, Pulse, Cases, Google Cloud Platform (GCP) BigQuery, NICE IEX, Capability, Verint, Reports Builder, MySQL, Microsoft SQL Server, Crystal Reports, PIXLR Editor, and Adobe Photoshop.
• Actively advancing skills in LEAN, Six Sigma, Project Management, People Management, Python, Zapier, Snowflake, Google Cloud Platform (GCP) Apps and Artificial Intelligence (AI).