Performance-driven Voice Customer Support with over 9 years of experience delivering exceptional service across the financial and hospitality sectors, including Capital One, Western Union, and InterContinental Hotels Group (IHG). Proven track record of managing high-volume inbound call queues while maintaining a 95%+ Customer Satisfaction (CSAT) rating. Adept at rapid problem-solving, live-call data entry, and verbal de-escalation, with a strict commitment to regulatory compliance and First Call Resolution (FCR)
