I am a corporate-trained Customer Operations and Fraud Specialist with over 9 years of solid BPO experience. My background includes working as a Fraud Analyst for Velera (at Foundever), handling complex billing disputes as a Financial Representative for Synchrony (covering JCPenney), technical troubleshooting on a major Telco account at Tech Mahindra, and managing high-volume Order Taking at Cognizant.
Technical Skills: Shopify, Amazon Seller Central, Order ProcessingSupport/CRM: Zendesk, Email/Chat/Phone SupportFraud & Risk: Chargeback Mitigation, Billing Disputes, Identity Verification Productivity: AI-assisted workflows (ChatGPT), Google Workspace
How I Add Value:
My goal is to be more than just a support agent; I act as an extension of your operations team to protect your brand and maximize your efficiency. Here is how I contribute to your business:
Proactive Chargeback Mitigation: With my background in fraud analysis, I don't just process refunds. I investigate patterns, gather concrete evidence, and take the necessary steps to dispute invalid claims, protecting your bottom line.
Precision in Order Processing: Having handled high-volume order management at Cognizant, I ensure accuracy in every transaction. I minimize errors in shipping and billing, which directly reduces the "Why is my order wrong?" support tickets.
Streamlined Communication: I am a communication expert trained in BPO standards. I resolve customer issues with a "first-contact resolution" mindset, reducing back-and-forth emails and improving your CSAT (Customer Satisfaction) scores.
System Adaptability: Whether it’s Shopify, Amazon Seller Central, or help desk tools like Zendesk, I am a fast learner. I leverage AI tools to help draft responses quickly without losing the personal touch, ensuring your support queues stay managed even during peak sale periods.
Reliability & Professionalism: With 9 years of corporate experience, I understand the importance of data security, punctuality, and maintaining a professional brand voice at all times.
While I have recently transitioned into the e-commerce space—completing hands-on training for Shopify and Amazon Central—my foundational skills run deep. I don't just answer tickets; I bring years of real-world risk management, billing precision, and order-lifecycle experience to the table to protect your store from costly chargebacks and keep your customers happy.
Verified
