A results-driven BPO and operations professional with more than 10 years of experience in customer service, quality assurance, data processing, benefits administration, and team leadership. Experienced in handling diverse roles across the outsourcing industry, including Quality Assurance Officer, Assistant Team Leader, Weekly Benefits Officer, Clinical Associate, Title Examiner, and Quality Control Inspector.
Demonstrated ability to improve operational efficiency, maintain high-quality standards, and support team performance while ensuring excellent client satisfaction. Skilled in communication, organization, multitasking, and process management, with experience leading teams and handling administrative and quality-related functions.
Educational background includes studies in Mathematics and Banking & Finance at Polytechnic University of the Philippines. Recognized for being detail-oriented, adaptable, and capable of working effectively both independently and within collaborative environments.
Key strengths include:
Quality Assurance & Process Improvement
Team Leadership & Operations Support
Customer Service & Client Relations
Data Entry & Administrative Processing
Time Management & Organizational Skills
Strong Communication & Interpersonal Skills
Professional experience includes roles at AsWhite Global, Customer Contact Channels, Allsectech Manila, and SPI Global Manila.
