Customer Service Professional with nearly 4 years of experience supporting U.S.-based customers in fast-paced, high-volume environments. Skilled in customer communication, problem resolution, appointment coordination, status updates, and handling time-sensitive inquiries while maintaining a high level of customer satisfaction.
Complementing this experience is specialized training in freight brokerage, truck dispatching, and logistics coordination, including load tracking, carrier communication, freight rate negotiations, FMCSA regulations, Hours of Service (HOS), transportation documentation, LTL/FTL operations, equipment types, and accessorial services. Knowledgeable in freight workflows and industry best practices, with exposure to platforms such as Ascend TMS, DAT One, DOFT, Trulos Dispatch, Trucker Path, and Amazon Carrier Central through instructor-led training and system demonstrations.
Recognized for strong communication, attention to detail, organization, adaptability, and problem-solving skills, with the ability to coordinate effectively with customers, drivers, carriers, technicians, and internal teams. Experienced working with U.S. customers and comfortable supporting remote operations across different time zones. Based in the Philippines and available for remote opportunities in Freight Virtual Assistance, Track & Trace, Dispatch Support, Logistics Coordination, and Customer Service.
