Hi! I'm a Short-Term Rental Virtual Assistant with hands-on experience in guest relations and day-to-day vacation rental operations.
I've supported guests throughout the entire reservation process—from booking inquiries to check-out—by providing timely, friendly, and professional customer service through phone, email, SMS, and chat. My experience includes coordinating check-ins and check-outs, processing eligible refunds, managing support tickets, and working with housekeeping, maintenance, and local operations teams to resolve guest concerns quickly and efficiently.
I'm familiar with major vacation rental platforms such as Airbnb and Vrbo, with basic familiarity with -----------. I also have experience using communication and productivity tools like Twilio, Slack, Gmail, Microsoft Office, and Google Workspace.
I take pride in providing friendly, responsive support and helping guests have a smooth and enjoyable stay. I'm dependable, organized, quick to learn new systems, and always willing to go the extra mile to support both guests and the team.
If you're looking for someone who is reliable, responsive, and genuinely enjoys helping people, I'd be happy to support your business.
Verified
