Healthcare BPO professional with 2 years of experience in patient support, medical records retrieval, insurance verification, payment accuracy audits, and healthcare documentation. Proficient in EMR systems, Datavant, email correspondence, Medicare, Medicaid, and Commercial Insurance. Experienced in reviewing patient records, verifying eligibility and benefits, ensuring payment accuracy, and maintaining HIPAA compliance. Recognized as a Top QA Performer, Top Performer, and Attendance Awardee for consistently delivering accurate, high-quality results. Detail-oriented, analytical, and passionate about healthcare operations, medical documentation, and continuous professional growth.
