Results-driven Quality Analyst and Technical Support Subject Matter Expert with over 8 years of comprehensive industry experience. Specializing in communication quality, performance auditing, process compliance, and agent coaching across digital and customer support channels. Meticulous in transactional auditing, calibration management, and workflow optimization, with deep tool proficiency in Zendesk, Salesforce, and modern support platforms. Proven track record of auditing hardware, software, and operational support queues to drive high CSAT while protecting brand standards. Focused strictly on frontliner communication, ticketing performance, and customer experience quality auditing.
