Sales and Technical Support Specialist with 5+ years of proven success across BPO and telecom, known for turning frustrated callers into satisfied, paying customers. Resolves complex device, software, and connectivity issues with speed and precision, then converts that trust into upgrades, upsells, and new activations, consistently hitting AHT, FCR, QA, and CSAT targets. Promoted from front-line agent to Subject Matter Expert for solving problems others escalate, coaching teammates to perform at a higher level, and delivering data-driven insight that keeps the team ahead of target.
