I am a dedicated Customer Support and Virtual Assistant professional with over 8 years of experience in customer service, quality assurance, technical support, and administrative support. I have worked with US-based clients in cybersecurity, telecommunications, healthcare, and insurance industries. My expertise includes email and chat support, CRM management (Salesforce & EZLynx), quality auditing, documentation, data entry, policy processing for Renewals, Cancellation and mid-term servicing, and client communication. I am highly organized, detail-oriented, and committed to delivering excellent customer service while helping businesses improve efficiency. I am a fast learner, reliable team player, and able to work independently with minimal supervision. I am seeking a long-term opportunity where I can contribute my skills and grow with the company.
