I have strong customer service, communication, and problem-solving skills developed through my experience in mortgage collections and healthcare provider services. I am experienced in handling customer inquiries, managing accounts, resolving concerns, and working with different systems such as MAX (CXone), Microsoft Teams, and Slack. I am also organized, adaptable, and able to follow procedures while maintaining accuracy and professionalism.
As a worker, I want to be known as someone who is reliable, responsible, and easy to work with. I take my duties seriously, strive to deliver quality work, and always do my best to support both customers and my team.
