Reliable Customer Support and Key Account Management professional with 14+ years of experience supporting both B2B and B2C customers. Skilled in CRM, order management, logistics coordination, and customer communication. Gorgias Certified and currently learning Shopify and HubSpot CRM. Seeking a long-term remote opportunity where I can contribute, grow, and deliver exceptional customer service.

Hello, and thank you for taking the time to visit my profile! I'm Mae, a Customer Support and Key Account Management professional with over 14 years of experience supporting both B2B corporate clients and B2C customers across the manufacturing and telecommunications industries.

In my current role with Minebea Mitsumi, I manage a portfolio of nine corporate customer accounts and serve as the primary point of contact for order fulfillment, shipment coordination, inventory monitoring, sales forecasting support, reporting, and customer concerns. I work closely with customers in the Philippines and collaborate with manufacturing facilities in Thailand, China, Singapore, Japan, India, and Germany to ensure timely delivery and excellent customer service.

Before joining Minebea, I spent more than five years in the BPO industry, where I handled customer service, technical support, billing support, sales, and CRM-based customer management using Siebel CRM. I was also entrusted with additional responsibilities, including coaching teammates, providing leadership support during supervisor absences, handling customer escalations, and assisting with operational reports and team coordination.

I recently earned my Gorgias Academy Certification and am currently expanding my knowledge of Shopify and HubSpot CRM to prepare for modern e-commerce customer support roles. I enjoy learning new systems and adapting quickly to new tools, allowing me to provide efficient support in fast-paced and evolving work environments.

Throughout my career, I have built strong relationships by communicating clearly, solving problems efficiently, and delivering exceptional customer experiences. I take pride in being dependable, organized, and proactive, always striving to provide service that customers can rely on.

I am looking for a long-term remote opportunity where I can contribute my experience, continue learning, and grow with a company that values teamwork, customer satisfaction, and continuous improvement.

I look forward to the opportunity to contribute to your team and help deliver outstanding customer experiences.