VIRTUAL ASSISTANT | E-COMMERCE & CUSTOMER SUPPORT SPECIALISTNeed a reliable VA who can handle both e-commerce operations and customer support with minimal supervision? I’m here to help.I’m a detail-oriented Virtual Assistant with 6+ years of experience supporting online businesses through e-commerce management, customer service, and social media support. I’ve worked with global clients and know how to keep operations running smoothly while delivering excellent customer experiences.WHAT I CAN DO FOR YOUR BUSINESSE-COMMERCE & STORE OPERATIONS-Product listing on eBay and Amazon-Inventory tracking using Google Sheets, eBay & Amazon Seller Central-Order fulfillment coordination-Data entry-Basic data scraping using Octoparse / ParsehubPlatforms I’ve worked with:-eBay-Amazon-Shopify-OneShop-ReverbCUSTOMER SERVICE & SUPPORT-Hands-on experience handling customer inquiries and resolving issues professionally via email, chat, and social platforms.-Respond to customer emails regarding order status, product questions, returns, and replacements-Track order statuses (in transit, delivered, partial fulfillment, chargebacks, failed deliveries)-De-escalate concerns and offer solutions to maintain customer satisfaction-Maintain clear internal notes and order recordsTools & channels used:-Email support-------------WhatsApp-TelegramSOCIAL MEDIA SUPPORT-Manage Instagram accounts (daily posts, stories, and DMs)-Engage with customers and respond to inquiries-Community and comment moderationDROPSHIPPING EXPERIENCEI’ve supported dropshipping businesses by managing listings and coordinating fulfillment.Suppliers I’ve worked with:-Dropshipzone-AliExpress-Hornbach-ObiFLEXIBLE & TECH-SAVVY VAI’m comfortable wearing different hats depending on business needs, including:-Research-Data entry-E-commerce store managementSoftware & tools I’m proficient in:-Google Workspace-Microsoft OfficeWHY CLIENTS WORK WITH ME-Reliable and easy to work with-Quick learner with strong attention to detail-Experience working with US, UK, Australian, and European clients-Able to work independently and follow SOPsIf you’re looking for a VA who can handle customer support while keeping your e-commerce operations organized, feel free to send me a message. I’d love to see how I can support your business.
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