Experienced IT Professional with 9+ years of expertise in technical support, customer care, network engineering, systems administration, and cybersecurity. Currently serving as a Technical Support Engineer specializing in Network Security, providing advanced troubleshooting and support for enterprise security solutions across APAC and global clients.
Previously led IT operations in a healthcare environment as Officer-in-Charge for MIS, managing infrastructure, servers, virtualization, network security, and cloud migration projects. Skilled in firewall administration, endpoint security, system administration, and technical documentation.
Combining strong technical expertise with extensive customer support experience from T-Mobile's Team of Experts, I excel at resolving complex issues, communicating effectively with clients, and delivering reliable IT solutions that drive business success.
