Customer Service Representative with 6 years of comprehensive experience specializing in Retail and E-Commerce accounts and handling US Medical Insurance. Proven track record in optimizing store operations, managing high-volume consumer inquiries, and consistently exceeding customer satisfaction (CSAT) and quality assurance (QA) benchmarks. Expert at executing healthcare-specific processes (eligibility checks, benefits, claims processing, and billing) with a strict commitment to compliance standards to deliver seamless, secure, and satisfying customer journeys while maintaining top-tier and KPI-driven performance metrics.
