IT professional with over 3 years of experience in Service Desk and technical support within enterprise environments. Skilled in Microsoft 365 administration, including Entra ID, Intune, Exchange, and the Admin Center, as well as Active Directory and Okta for identity and access management. Experienced in managing user access, endpoint support, and resolving a wide range of technical issues through remote troubleshooting and structured incident management. Proven ability to work with ticketing systems, handle escalations efficiently, and collaborate with higher-level support teams to resolve complex problems and ensure service continuity for end users.
