Customer Service Representative | Healthcare Account for 3 years and 5 months
- Provided exceptional customer support to U.S. healthcare members through inbound and outbound phone calls.
- Verified patient and insurance information, including eligibility, benefits, and coverage details.
- Scheduled, rescheduled, and confirmed patient appointments while maintaining accurate calendars.
- Assisted patients with inquiries regarding healthcare services, claims, authorizations, and provider information.
- Documented all customer interactions accurately using CRM and electronic medical record (EMR) systems.
- Maintained patient confidentiality and ensured compliance with HIPAA and company policies.
- Resolved customer concerns professionally by identifying solutions and following up to ensure satisfaction.
- Coordinated with healthcare providers, clinics, and internal departments to facilitate efficient patient care.
- Managed administrative tasks such as data entry, email correspondence, record updates, and document management.
- Demonstrated excellent communication, multitasking, and problem-solving skills while delivering compassionate, high-quality service in a fast-paced environment.
