Experienced and dedicated professional with over 13 years of consistent career growth in both Technical and Financial support within prominent multinational companies in the Philippines. Most recently, as a Complaint Case Manager at Citibank, I specialize in resolving complex, escalated issues regarding credit card products, blending deep financial expertise with advanced analytical skills to deliver effective and compliant solutions. Prior to that, I built a strong foundation in technical problem-solving at Sitel, developing a keen eye for detail and a customer-centric approach. Seeking challenging opportunities where I can leverage my diverse background to drive operational excellence and exceptional client satisfaction.
