Detail-oriented and client-focused professional with over 2 years of combined experience in customer service and legal administrative support. I bring a unique blend of retail/e-commerce expertise and legal industry knowledge, allowing me to communicate clearly, manage sensitive information with discretion, and deliver consistent results in fast-paced environments.
In my role as a Customer Service Representative supporting Walmart's e-commerce operations, I handled high-volume customer inquiries, resolved order disputes, processed returns and refunds, and maintained positive client relationships in a remote setting. I developed strong multitasking and communication skills while consistently meeting service-level expectations.
As a virtual support specialist for a Personal Injury Law Firm for nearly 2 years, I gained hands-on experience in a high-stakes legal environment — managing client communications, organizing case files, coordinating with attorneys and medical providers, and handling sensitive documentation with strict confidentiality. This role sharpened my attention to detail, empathy for clients going through difficult situations, and ability to manage multiple cases simultaneously without missing deadlines.
