Customer service and administrative support professional with over 4 years of experience in the BPO industry, specializing in medical intake, legal intake, sales, and customer support. Experienced in handling client communications, maintaining accurate documentation, managing CRM and case management systems, and resolving customer concerns with professionalism and empathy. Highly organized, detail-oriented, and adaptable, with strong communication, problem-solving, and multitasking skills. Committed to delivering exceptional service while maintaining accuracy, confidentiality, and efficiency in fast-paced environments.
