I am a highly driven Virtual Assistant and Customer Service Representative with nearly two years of diverse BPO experience spanning telecommunications, e-commerce, and appointment setting. I possess a strong track record of managing high call volumes, driving sales, resolving complex tracking issues, and coordinating logistics with exceptional attention to detail. I am adept at utilizing industry-standard tools to optimize daily workflows and am eager to leverage my multitasking capabilities to help your e-commerce business thrive.
Work Experience
Customer Service & Sales Representative | Telecommunications Account
Inbound Call Management: Efficiently handled over 30 high-volume inbound calls daily, maintaining a professional and helpful demeanor under pressure.
Sales & Promotions: Upsold products and promotional packages to customers, consistently meeting key performance indicators (KPIs) and sales targets.
E-Commerce Customer Specialist
Order Tracking & Resolution: Managed order tracking and provided customers with detailed, accurate updates regarding their shipment statuses.
Sales & Inquiries: Assisted customers with product inquiries, converting standard support interactions into sales opportunities.
Tools Handled: Maintained high efficiency by leveraging tools like Google Sheets, Atlas, RingCentral, and various CRM platforms.
Appointment Setter & Coordinator | Cleaning Services Company
Lead Generation: Conducted strategic cold calls to prospective clients to introduce services and secure bookings.
Calendar Management: Managed complex scheduling, finding optimal time slots for new appointments and seamlessly rescheduling existing ones.
Logistics & Team Coordination: Dispatched cleaners and technicians by provisioning clear schedules and customer addresses, ensuring timely arrivals and successful job completions.
Core Skills & Tools
Skills: Customer Support (Inbound), E-Commerce Logistics, Lead Generation & Cold Calling, Sales & Upselling, Schedule Coordination.
Tools: Google Workspace (Sheets, Docs), RingCentral, Atlas CRM, specialized CRM platforms.
