Customer-focused professional with over 4 years of experience in customer support, client communication, and issue resolution across chat, email, SMS, and phone channels. Skilled in managing high-volume interactions while maintaining service quality, customer satisfaction, and performance goals. Experienced with CRM and support platforms including Zendesk, Kustomer, Gorgias, Shopify, Apollo, and Slack, with strong proficiency in Microsoft Excel and Google Workspace. Recognized as a top-performing agent, known for being adaptable, detail-oriented, and committed to delivering positive customer experiences in fast-paced environments.
